“Practical advice for busy clinicians at the ED coalface, built on solid theory and professional values. This book shows how we need to understand ourselves and our colleagues to communicate effectively.”
— Dr Victoria Brazil, Emergency Physician and Director of Simulation, Bond University, Gold Coast


“Communication can mean the difference between life and death in healthcare. This book is essential reading for all ED Professionals.”
— Dr Ed Pink, Director of Emergency Medicine, Metro South Health


“A terrific resource. Packed with essential knowledge and tools, Communicating with RESPECT will empower you to manage the day to day challenges that come your way with greater skill and greater ease.”
— Leslie Bendaly, author of Improving Healthcare Team Performance: The 7 Requirements for Excellence in Patient Care.


“This is a very relevant and thoughtfully constructed communication guide for emergency department professionals, with realistic scenarios and useful ideas for immediate applicability.”
–Elaine Thallner, MD, MSOD, Emergency Services Institute, Cleveland Clinic Health System


“The essence of action learning is to reflect and improve on every action – be it during the action or after the action. Asking oneself and others questions enable everyone to learn and improve their ability to communicate and to serve. The tools and ideas in this book will assuredly enable health professionals and others to be more effective and successful in their work.”
— Dr. Michael Marquardt, Founder and past president, World Institute for Action Learning, author of global best seller Leading with Questions and Optimizing the Power of Action Learning


Communicating with RESPECT is the resource that all health professionals in an Emergency Department need. It’s that ‘one stop shop’ of tools, tips and tricks to ensure you can communicate to your full potential, and influence others to do the same. This is the resource that is practical, personal and works!”
— L. Vigar, Social Worker, Metro South Health


Communicating with RESPECT encapsulates so many different communication strategies and approaches to enable effective and efficient healthcare provision across the entire multidisciplinary team. I believe this book is so versatile that it can stretch beyond its intended audience of the Emergency Department and be utilised in other healthcare settings. A book to definitely have in your department.”
— Michael Tay, Occupational Therapist, Metro South Health


“This is a book that delivers a lot of value in a very compact form. It takes some of the big ideas that are central to the practice of effective communication, and brings them to life in ways that are really accessible. It focuses on communicating in professional practice situations that involve high levels of pressure and risk. And it provides realistic pathways and options that will be useful to people who face such challenges regularly. The big bonus is that it will be just as helpful for those who need to take on extraordinary challenges less often. This is a book that I would recommend to anyone who is serious about developing communication skills for life.”
— Dr Nita Cherry, Professor of Leadership and Executive Coach, Melbourne


“COIN is a program that inspires productive communication. In an Emergency Department where the multidisciplinary team members have to share extensive amounts of communication, poor examples can break a team whilst productive communication can enhance and increase effectiveness. COIN is a program that provides the foundations for conversing in a healthy and effective manner that will enhance any team.”
— Louise Welldon, Clinical Nurse Consultant, Metro South Health


“The authors have put together a book that is practical, pragmatic and relevant. It is full of case studies, anecdotes and examples of how to apply the RESPECT model to our communication styles. I found it to be a useful tool for my interactions.”
— Dr Tom Verghese, Director of Cultural Synergies


“For many years we have debated as a profession whether medicine is an art or a science, but one thing that is not in debate is the critical nature of communication skills in healthcare. This book is an expert tour de force through the art of communication, cleverly referencing literature and introducing frameworks to help us understand the essential ingredients that make good communication happen. Tailored to the specific challenges of an Australian Emergency Department, the authors take us on a journey that investigates relationships and partnerships, coaching and teamwork, neatly packaged in the RESPECT model for use in everyday situations. Better communication leads to better outcomes for our patients – this is a book for us all.”
— Dr Sarah Dalton, Paediatric Emergency Physician


“How refreshing to read a detailed case study of a real success, that focuses so thoroughly on what worked and what went well.”
— Paul Z Jackson, co-author of The Solutions Focus and Positively Speaking


“A great read full of helpful strategies for those wishing to embrace action learning practice. As a how-to guide this book presents just about everything you may need to know about action learning practice. The action learning case studies, vignettes, practical strategies and academic rigour provide a go-to guide for those wishing to get on in business.”
— Helen Woods, Director of CEO Confidential


“The depth and complexity of communication is methodically presented with useful case studies that give the book rich context and meaning. This is a unique body of knowledge about Emergency Department communication that can be used and referenced for health care improvement and reform. Even a small component of this book translated into practice could results in improved outcomes for patients. The book provides solid practical knowledge which informs useful and useable advice.”
— Dr Sandy Braaf, Registered Nurse and Research Fellow


“Whilst focused around emergency departments using the learnings and content of this book would be extremely useful for so many working in our complex health care system’ or ‘it is written to help both individuals and teams take account of their actions and behaviours, so important when trying to navigate our complex health care system”.
— Adjunct Professor Tanya Farrell, Executive Director Nursing and Midwifery


“The COIN program completely changed how our team communicate for the better and I only wish it was available to everyone.  These skills are not just work skills, they are life skills.”
–Tracy Churchill, Clinical Nurse, Emergency Department, Metro South Health


“This practical handbook offers rich insights, ‘you-can-do-it’ suggestions and easy-to-use tools for enhancing health professionals’ communication in Medical Emergency Departments and in everyday life.”
— Dorothy Strachan, Partner, Strachan-Tomlinson, author of Making Questions Work, Process Design: Making it Work and Managing Facilitated Processes