close up of a blank white book on white backgroundAn Action Learning Approach for Health Professionals

Based on COIN for ED Professionals ™, a peer-reviewed and published communication and influencing skills training program developed for Emergency Department health professionals, this book:

  •  Presents the RESPECT model, a 7 principled framework enabling health professionals to influence effectively & respectfully in difficult high stress situations
  • Introduces the approach of action learning, the secret to continuous improvement
  • Provides a rich collection of real stories from clinicians, case-studies, exercises, activities and self-assessment tools targeting professionals seeking to significantly improve not only their own communication and influencing skills, but also those of their colleagues.